All agentsAgent
Customer Service
Checks the live order and drafts the reply at any hour.
Your Customer Service agent answers from the live order, at any hour.
11:42 pm
Has it shipped?
Arjun Menon
PO 77318
Deccan Conveyors
Order
SO-4418
On the books
Floor
Lathe 2 · OP10
Started 10:14
Reply
Drafted 11:43 pm
Ship Friday, Blue Dart
What's different
Built for you
We build it from the questions your customers actually send, and from the words your team already uses to answer them.
On your systems
It checks the live order in your ERP before it drafts a word. Your data stays where it is. The draft is waiting at any hour.
Better with every agent
It can only tell the truth about a job if order entry and scheduling have already touched it.
How it works
From the question to the reply.
It reads each question, checks the live order, and drafts the reply your team would send. Your team reviews it. And hits send. The draft is ready at any hour.
HONEYCOMB AI
Sample data
Customer service
How we build
On your floor, with your team.
Spend your hours where they count. Start with your Customer Service agent.
Book a demoOne platform
Every agent, connected.
ProspectingFinds companies that buy what you make and drives the outreach.See it workQuotingReads the customer's drawing and drafts a shop-ready quote for build-to-print work.See it workOrder EntryReads each PO, enters the sales order, and drafts the acknowledgment.See it workSchedulingChecks machines and material and builds the schedule.See it workCustomer ServiceChecks the live order and drafts the reply at any hour.On this page AP/ARDrafts invoices, flags late payments, and matches supplier invoices to orders.See it work
See the productWorks with
Your ERP, your CRM, your inbox.
Your data stays in its own environment.
- Works with
- Your ERP · Your CRM · Your inbox
- Your data
- Stays in its own separate environment.
Customer Service, frequently asked questions
It checks the live order and drafts the reply at any hour. The draft uses the status in your ERP, not a guess from the last email.
On your floor, with the people who answer the mailbox, in four steps. We learn the questions, build the agent on your orders and your voice, test it on live mail, and then let it draft.
It drafts. Your team hits send. The draft is ready when the question arrives, including overnight.
Scheduling tells it which machine the job is on. Order Entry tells it the acknowledgment that already went out. The reply gets more specific as you add agents.
Built with manufacturers
Every quote out. Every order in. Every system talking to the next.
Your team, back on the work only they can do. We are building that with manufacturers in India now.
Let's build yours.
Book a demo